Direct email support
Use email for license issues, install blockers, connectivity failures, command crashes, or output that does not match the product documentation.
Email support@climakers.comSupport
Support routes, escalation, and safe issue reporting
Use the Climakers support page when you need help with installation, licensing, configuration, connectivity, or unexpected CLI behavior.
This page gives you the fastest support path: gather the right context, use the relevant docs first, and send a redacted report when direct help is needed.
When to write
Use support@climakers.com for installation, licensing, configuration, connectivity, command failures, unexpected output, or other operational issues.
What to include
Include the product and version, platform, exact redacted command, observed behavior, and relevant doctor output so support can reproduce the problem faster.
Protect sensitive data
Never send secrets, private customer content, or confidential exports. Redact tokens, URLs, IDs, file paths, and screenshots before sharing.
Choose the right support path
Some problems are resolved faster through documentation, while others need a direct email with reproducible, redacted diagnostics.
Detailed support docs
The support guide on docs.climakers.com explains support scope, what to include in reports, and how bug reports or feature requests are handled.
Open support detailOperator documentation
Start with getting started and product manuals when the issue is likely related to prerequisites, credentials, environment setup, or command usage.
View Getting StartedPrepare a high-signal support request
The fastest support threads include enough context to reproduce the issue without exposing secrets or private customer content.
Identify the exact tool and version
Mention whether the issue is in acp2md or acs2md, the installed version, and the operating system where it occurs.
Share the exact redacted command
Paste the command you ran, redact secrets and customer identifiers, and include the observed output or error message.
Attach safe diagnostics
Include doctor output, reproducible steps, and screenshots only after removing tokens, URLs, IDs, file paths, and private content.
Need the full support detail?
The public documentation contains the detailed support reference and policy. Use it when you need the longer operational guide.